You need a safe place to stow some prized possessions during or after your move – maybe your coin collection, antique furniture or that sweet leather couch that won’t fit in your current space. So, how do you choose a reliable storage facility? Lancaster PA storage experts say that in addition to considering the size and price of a unit, you should look for these attributes in a facility.
Super Customer Service
The first time you contact a storage facility – whether by phone, email or in person – you’ll find out how customers are treated. A good manager should greet customers in a friendly manner and answer all questions thoroughly and efficiently. Warning signs include a failure of the manager to give straight answers to questions and an unorganized appearance in the office area of the storage facility.
Hands-On Manager (if one is present)
The manager should be hands-on and even possibly live on site. If you have questions, you need someone reliable to contact. Your moving company should provide this service – the level of customer service should be high not only with your move but concerning storage as well.
Squeaky Clean
Storage facilities should be clean. The state of the facility will tell you something about the company. Don’t store your items some place that is not well kept. If there is an office at the storage facility, not only should it be organized, but clean as well.
No Pesky Critters
A reputable storage facility will contract with a pest control company that visits regularly. It’s very important to prevent any infestations. Pests can do plenty of significant damage to belongings in storage. Roaches can get into stored boxes, moths can do damage to upholstered furniture, and rugs, etc. Even more disheartening, rats can eat up wooden furniture leave their feces, etc. inside the unit with your stored belongings. If you choose a reputable company with a solid reputation for storage services, none of the problems should be an issue.
Tight Security
Security is vital. A secure storage building should have security cameras, a gate with computerized access and more than adequate lighting.
